Ways to reach us
The best route if you already have an account. A ticket tells us which business and which bill you mean, so you do not have to explain it twice, and the whole conversation stays in one place.
Quickest for a short question, and the easiest way to send a photo of what you are looking at.
Same number. If nobody picks up we are with another customer — send a WhatsApp message and we will call back.
Best when there is something to attach — a bill, a screenshot, a backup file. Sales questions go here too.
Getting a faster answer
Most questions are answered on the spot. When something looks wrong in your figures, these four lines save a round of to-and-fro:
- Which business, if you keep more than one under the same login.
- The document number — the invoice, bill or receipt you are looking at.
- What you expected to see, and what it shows instead.
- A screenshot, which answers more than a paragraph usually can.
Before you write, the help centre has the answer to most of what people ask — in particular when something goes wrong, which covers a forgotten password, an SMS code that has not arrived, a missing menu item and a report whose numbers look off.
Where we are
MSM COMPUTERS AND DESIGNS
Tirupur, Tamil Nadu, India
Bill Minutz is a product of MSM COMPUTERS AND DESIGNS, the firm you are contracting with when you subscribe. More about us is on the about page.
Complaints and grievances
If something has gone wrong and ordinary support has not put it right, say so plainly and it will be treated as a grievance rather than a question. Under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, this is the officer to address:
Grievance Officer
MSM COMPUTERS AND DESIGNS
Email: support@billminutz.com
Phone: +91 96003 08880
Address: MSM COMPUTERS AND DESIGNS, Tirupur, Tamil Nadu, India
Mark the message clearly as a grievance so it is not handled as a routine ticket. We acknowledge a grievance within 24 hours and aim to resolve it within 15 days. If you are not satisfied with the answer on a privacy matter, you may complain to the Data Protection Board of India.
Legal and privacy
- Terms of service — the agreement between your business and ours: plans and payment, what we commit to, what you are responsible for, and how disputes are handled.
- Privacy policy — what we collect, every outside service that ever sees any of it, how long it is kept, and how to see, correct, export or delete your data.
- Data requests. To see, correct, export or delete what we hold, write to the same support address and say what you want done. No special form is needed.